Q?

How dependable is VoIP?

A.

As VoIP technology progressed through the late 2000's there was a turning point where VoIP became as dependable as traditional telephone service. Our Cloud Hosted VoIP has multiple geo-redundant servers and routers to keep the platform active 99.99% of the time. To put it simply, as long as the VoIP's internet connection stays active, the VoIP service will remain active. Although our VoIP will operate over Cable and DSL internet, a dedicated private internet connection will provide even more stability. With a private internet connection, the ISP will provide a guarantee of up time and remote monitoring to insure the internet connection stays active. Even with the cost of a private internet connection, businesses find VoIP is still cheaper than PRI lines with T1, or analog copper lines through the phone company.

Q?

What is VoIP and how does it work?

A.

VoIP stands for Voice Over Internet Protocol. Basically a VoIP device converts voice sounds into digital data and transmits it to a VoIP provider platform. The VoIP provider platform converts the digital data back to audio and loads it to the PTSN (Public Switched Telephone Network) to travel to the telephone on the other end of the call. Also the VoIP provider platform receives audio from the other caller via the PTSN and converts it to digital data and transmits it to the VoIP device so that two-way conversation can occur. This all happens in milliseconds and the user cannot differentiate the call from any other phone call.

Q?

Do both callers need to be VoIP to make and receive calls?

A.

Not at all! A VoIP caller can make and receive calls to and from a landline, a mobile number, an international number, basically any number. The call will function with no sign of the underlying VoIP involved in the call. The only difference in a VoIP call is that the VoIP customer is using high speed internet to send and receive telephone calls. The customer is using this high speed internet instead of telephone company landlines.

Q?

Why is VoIP telephone service so much cheaper that traditional telephone service?

A.

Anytime the internet is involved, the cost to operate drops considerably. Think about the time before Google existed, and the primary way to advertise a business was through the Yellow Pages of the Phone Book. Advertising through the Yellow Pages was expensive, information could only be updated once a year, and it wasn't environmentally friendly. Than along comes Google where you can setup a Business Listing, update it as much as you want, and the cost is super low or free. Just like that example, telephone once only operated over copper lines maintained by the telephone company. There were no other choices for phone service and it was a monopoly. Then along comes VoIP which transmits the call over the internet at a fraction of the cost of the phone company.

Q?

Will having VoIP communications in place help our Company with Disaster Recovery?

A.

Absolutely, VoIP has Disaster Recovery features built in! Calls can be rerouted based on predefined rules if the internet connection is lost or there is a power failure. Also call routing can be completely controlled remotely via the customer web portal for administrators of the business VoIP account. Always being reachable by your customers puts you ahead of your competition, and enhances the trust relationship between you and your customers.

Q?

Are there tax benefits by using Cloud Hosted PBX over an On-Premise Solution?

A.

**Always check with your tax advisor or CPA for any tax advice.** There can potentially be huge tax benefits to using Cloud Hosted PBX as your communications solution. With an On-Premise PBX purchase, the equipment can generally be depreciated for a set amount of time until the depreciation is depleted. With a Cloud Hosted PBX the service may be viewed as business cost and may allow for a substantial or complete write-off of the expense. Some municipalities also require payment of Business Personal Property Tax each year on items such as On-Premise PBX units. This tax is generally required for the full duration of the On-Premise PBX's use, no matter how many years that may be. With a Cloud Hosted PBX there is no equipment on-site therefore no tax potentially due for tangible property used in the course of business. There may also be other tax benefits specific to your type of business. Remember that tax rules are different in different areas, and vary depending on the entity type and filings. **Proclaim VoIP is not licensed or qualified to give tax advice. Always check with your tax advisor or CPA about any tax related questions or decisions.**

Q?

I have an old PBX phone system and would like to use VoIP without replacing the PBX. Is that Possible?

A.

Yes, it is possible to begin using VoIP on an old phone system without replacing the system. We have a device that we install beside the existing PBX that converts the VoIP signal to most any interface your PBX might have. This interface transition includes the popular PRI as well as analog trunks. This will allow you to continue to use your existing old PBX phones with the added savings of VoIP calls and disaster recovery features.